There are several errors that will halt the Log Analysis agent. Hopefully, if you get an error that stops the agent, it will simply be a configuration error. These situations will cause the analyzer to stop:
PANIC: LookupHandle: null handle
There are known problems with agents accessing Profile Documents in releases of Notes prior to 4.5.5 and 4.6.2 These occurences are not consistant nor predictable. If you encounter this error please send us a copy of the RIP file generated and also the section of the Log Database immediatly prior to the crash. We are sorry for this inconvenience but it is beyond our control. Upgrading to 4.5.5 or 4.6.2 appears to correct the problem.The Global Configuration document has not been edited yet.
In this case, all you need to do is select Actions - Edit Global Configuration from the menu and make sure that all the settings in the Global Configuration document are the way you want them. Most importantly, check that the path to the Domino Log is correct.
The path to the DomLog.nsf is incorrect or the DomLog.nsf is not on the server.
If this error occurs, you either have to edit the Global Configuration document and correct the path to the DomLog.nsf, or there is no DomLog.nsf on the server. If this is the case, you must either replicate the DomLog.nsf to the server from your web server, or create a new DomLog.nsf by enabling logging to the DomLog.nsf. This is done in the HTTP Server section of the Server Document.
The views from the AddDesign.nsf have not been copied to the DomLog.nsf
Provided with the demo is a database called AddDesign.nsf. There are two views in this database that must be copied to the DomLog.nsf. Simply cut and paste the views from the design of one database to the other. In addition there are two agents in this database that should be copied into the DomLog.nsf database.
If the error message you get doesn't say "Analyzer Terminating", then the error is probably more serious than a configuration problem. In this case, check the fix list for the Analyzer to see if the problem you are encountering has already been fixed. If not, enable the Diagnostic version of the Log Analyzer agent from the agents list. This version of the agent is specifically written to provide information on where the problem occurred to the Agent Log. Once the agent encounters the error again, e-mail the information from the Agent Log created by the Diagnostic agent to Workflo Systems. We will review the information and then contact you with a sollution to your problem.
Send any technical questions to: Support@wfs.com